CONSUMER INFORMATION

The Board has produced a brochure entitled "Consumer Information" which provides information on:

• Chiropractors & Osteopaths
• Professional Recognition
• The Board
• Registration
• Your Rights as a Consumer
• Concerns
• Notification of Complaints

Download Consumer Information [3 pages]


POLICY - ANNUAL REPORT RECORDING - COMPLAINTS   (adopted 1 November 2000)


1.   Complaints against Registered Practitioners or Service Providers/Disciplinary Inquiries

1. Unsubstantiated
   Only the category of unprofessional conduct, the allegations made and Committee/Board findings should be reported, not the identity of the practitioner or service provider concerned.
   
   
2. Substantiated (suspension and above)
   The allegations, detailed findings of the Board of Inquiry (including penalty and costs awarded) and the name of the practitioner or service provider concerned should be reported in the Annual Report.

   In both cases above the names (or identities) of notifiers and witnesses would not be recorded in the Annual Report.


2.   Prosecutions Under the Act

1. No Prosecution or Unsuccessful Prosecution
   The event is reported, but not the name of the person concerned.
   
   
2. Successful Prosecution / Conviction Recorded
   The event, allegations, Court finding (including penalty) and the name of the person should be reported in the Annual Report.

POLICY - RELEASE OF POSTAL ADDRESS LABELS  (adopted November 2003)

All requests for postal address labels must be for professional, educational or research reasons and approved individually by the Board.

All requests to the Board must:
  (a)  provide an explanation of the proposed use for the labels;
  (b)  be accompanied by a copy of all the documentation to be circulated to registrants; and
  (c)  give an undertaking that the labels will be used once only for the express purpose given.

The Board in its absolute discretion will decide whether or not to accept any request for address labels. Requests will not be accepted for commercial purposes or if the Board deems that the information is not appropriate to be circulated via the Board to the profession.

POLICY - PRACTITIONER VS PRACTITIONER COMPLAINTS

The Board will use its discretion whether or not to investigate complaints from one practitioner against another when the complaint is one of soliciting patients or breach of contract.

Normally the Board will not proceed with this type of complaint until the matter is settled in or out of court as a result of civil action. An exception to this rule is where a member of the public has been severely disadvantaged by the actions of the practitioner.

POLICY - ENGLISH LANGUAGE PROFICIENCY  (adopted May 2006)

The Board has adopted a policy regarding English language proficiency, and this policy has been included in the "Guidelines on Registration" booklet. To view the policy on this website, please click on the following link: Download Policy on English Language Proficiency
(included in "Guidelines on Registration" booklet)

POLICY - REGARDING ASSISTANTS IN CHIROPRACTIC OR OSTEOPATHY PRACTICE  (adopted May 2006)

The Board has adopted a policy for registered chiropractors and osteopaths regarding assistants in chiropractic or osteopathy practice. To view the policy on this website, please click on the following link: Download Policy regarding Assistants in Chiropractic or Osteopathy Practice

POLICY - ENTRY OF ADDITIONAL QUALIFICATIONS ON THE REGISTER  (adopted February 2007)

The Board has adopted a policy for the entry of additional qualifications on the Register. To view the policy on this website, please click on the following link: Download Policy on Entry of Additional Qualifications on the Register

POLICY - USE OF X-RAYS  (adopted November 2007)

To view the Board's policy regarding the use of x-rays, please click on the following link: Download Policy regarding Use of X-rays

POLICY - CARE PLANS  (adopted November 2007)

To view the Board's policy regarding care plans, please click on the following link: Download Policy regarding Care Plans

POLICY - FINANCIAL PLANS  (adopted November 2007)

To view the Board's policy regarding financial plans, please click on the following link: Download Policy regarding Financial Plans